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Important update on the HP Chromebook 11 [UPDATED]
Wednesday, November 13, 2013
Updated 12/17/13
:
With guidance and approval from the
CPSC
and other regulatory agencies, Google and HP are recalling the original charger for the HP Chromebook 11. Customers should visit
http://chromebook.com/hp11chargerform
to request a free replacement charger. We apologize again for the inconvenience this has caused. Your safety is our top priority. With our partner HP, we are resuming sales of the HP Chromebook 11. All new packages will include the replacement charger.
Original post 11/13/13
:
Google and HP are pausing sales of the HP Chromebook 11 after receiving a small number of user reports that some chargers included with the device have been damaged due to overheating during use. We are working with the Consumer Product Safety Commission (CPSC) to identify the appropriate corrective action, and will provide additional information and instructions as soon as we can.
In the meantime, customers who have purchased an HP Chromebook 11 should not use the original charger provided with the product. In the interim they may continue using their HP Chromebook 11 with any other certified micro-USB charger, for example one provided with a tablet or smartphone. We apologize for the inconvenience.
Posted by Caesar Sengupta, VP, Product Management
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